Yes, we will be happy to. We will send you an invoice early each month, give you at least 7 days to review it for accuracy, after which we will charge your credit card on file.

Please don’t. That’s our value to our tutors: we bring them clients and we handle the money side. We pay them, you pay us. 

We bill monthly in arrears. The tutors have until the end of the month to report their hours. We send your invoice early in the following month, then give you a week or more to review the invoice, then charge your card.  So sometimes you may have had your last session early in the month, say May 1. We will not bill until about June 4 or 5, and then charge your card a week to 10 days later, say June 15. So you can see why there may be a big gap between your last session and finally being charged. Never hesitate to call us for clarification about a bill or charge.

You may access our online portal at any time. This lists all payments and invoices. Feel free to email us for a statement too.

Please don’t. We pay our tutors fairly and there is no need to supplement their income! One exception might be a small holiday gift to a long-serving tutor, but that’s not expected and totally up to you.

Yes, at a discounted 50% rate for the second student. So if you are paying $60/hr, we’d charge you $90/hr for both students at once. Please think hard about the wisdom of this. We are great believers in one-on-one tutoring. Often the second student moves at a faster pace, and your child may be too embarrassed to tell the tutor they are not keeping up.

Yes, that’s OK, we will not charge you extra. But in general when there are two children (siblings or friends), the second child is charged at 50%. However, to keep the single child rate, it is fine to split the hour between the two children, i.e. 30 minutes for each child back to back. Or, for 45 minutes for one child and 30 mins for the younger one, we would charge you for 1 hour 15 mins. After the one hour minimum, we charge in increments of 15 minutes.

This is pretty rare, because we know our tutors and usually know who will be a good match. But if we get it wrong, simply tell us. We will assign a new tutor or you can stop tutoring. If you realize after the first hour that it is not a good fit, we will refund your money.

No. Our hourly fee includes the tutor’s travel time. (Keep that in mind if you compare our rates to online tutoring!)

Yes, in the amount of $1 million per claim

You may cancel or reschedule any session with 24-hours notice. We are usually lenient about the 24 hours in cases where your child is sick or there is a family emergency. But we do reserve the right to charge you for very late cancellations, where the tutor may be on their way or shows up to find no-one home. Call your tutor first for any scheduling issues then call us if you cannot reach them.